Tuesday, November 25, 2008

good service

Good morning Sir, thank you for coming
How may I help you?
Goodbye, come again...


The usual greetings whenever you go any establishment that offers good customer service. As a good consumer, I expect good service/products because I actually pay for it and I obviously add revenue to the company. Customer-Seller complements each other and the rule is very simple – I pay and you give me what I pay for. With this clear-cut parameter, problems are chuck out. But this plain rule isn’t uncomplicated as it appears. Problems usually arise not with the product per se but with the customer service. Here’s one good example: Last night my buddy and I went to McDonalds to satiate our hydrochloric-filled tummies after a long frenzied walk. McDo was actually the nearest fast food to reach on foot that’s why we decided to take our chow there. We were still gasping for some air when we arrived at the counter (and we were a bit filthy-looking jerks). My buddy made his heavy order, all in “go-large” followed by my regular order of burger, fries, and a regular coke. But the counter crew didn’t get our orders right because I was not yet done with my orders but she popped in if I would to make my orders in go large - I said no. I was very sure that time that she wasn’t listening because she’s engaged with our hyper-activeness. I repeated my order and she just gave me a strong sigh and a strong puckered brow. That made my world to stop, and I asked her if she got confused with our orders though I knew that she’s wasn’t really listening carefully. I repeated our orders and her response was contorted face, oh gee! And the worst thing, she punched in wrong orders. The nerves, I told her that she punched it wrong. She’s really taking for granted my annoyance and as if I don’t have the right to get mad. My buddy just pulled me out of the counter. I got really annoyed and I lost my desire for food. Then I saw the manager, I directly approached her and told the incident that happened. The manager was nice, she asked for an apology and I said alright. But I was not asking for an apology, good customer service is what I wanted. After the sloppy meal, I asked the full name of the crew and the manager, and the exact name of their branch. I told them that I am going to make a written report of the incident.

My point here is a matter of professionalism. Professionalism is not about education, trainings, or heavy titles. It’s about the character; it’s about “exhibiting a courteous, conscientious manner in the workplace”. If you choose to be a doctor, a business man, an agent, or a service crew of a certain food chain, you should act professionally.





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28 comments:

kosa said...

asan na yung tips on how to boost my credit score? lols parang yun yung naamoy ko eh... wala nman yata?

o di ko lang naintindihan?
lols.. teka masingkitan nga..
baka naduling lang ako

kosa said...

sandali... nakalimutan kong mag-based.. lols ako una!

sunny said...

lol kosa, nawala n un crdit card blah blah kasi patalatas lang un,hehehehehe!!! salamt sa pagbibisita!

OR said...

hmmm.... pansin ko lang, medyo mainit ka ngayon sa mga fast food chains/ restos. hmmm.. keep your cool sUN!

filthyroom said...

wahehehe OR, di nmn, nagkataon lang, -grins_ hehehehehehe!

Amorgatory said...

HB ka pre?hahaha, lam mo ba baka ung gurlalo sa counter na wendang sa iyong kagwapuhan, hahahha!!kaya ganun lang yun,lol.. peace men!

Amorgatory said...

@kosa kosa duling hahahah

sheng said...

Well, i'd say whatever your breed, whatever you are, whatever you dress, it is nothing, people must always have respect to each other, that is the greatest rule of all. Sunny, care to ex links?

sunny said...

lol amor,wahahaha! mukha n kasi ate kame pulubi kaya kame tinarayan nung nasa counter, kasi nga pawisan na at gutom,lol!!!!

filthyroom said...

you're right sheng,,,heheheh! uminit rin kasi ata ulo ko,lol!!!! nasa list n kita!!!!

~~m$. DoNNA~~ said...

salamat sa pag bisita mo sunny

di pa ako nagbabasa
bisita lang muna
medyo medyo pa eh..

Amorgatory said...

hahah fafa sunny!itaas ang bandila nang mga mukhang tambay!!mabuhay!!lol

adette said...

hi! thanks.....i knew my hubby and little princess are quite excited now.....

fandf said...

cuzz! san tong mcdo?

faye said...

Goodmorning kabayan
thank you for coming
come again ! hehe
parehas tayo di ko din alam used ng ec basta lagay din ako pang increase daw ng traffic ng mga sasakyan sa hi-way- lol..
okey padaan lng po here.

chubskulit said...

awww that's bad... i never really had a bad experience in mcdo when i was there, mga nasa bicol kasi puro excellent service hehehe...

Oo nga OR pansin ko din, mainit si Sun sa mga kainan lol.. cool ka lang padi heheh!

sensya na bihira makadalaw, super busy with the kids and money making gigs hehehe..

joops said...

That's odd, because i thought all the fast food chains costumer service in the Phils is awesome.

Hey man, maybe the girl had her period lol.. kidding!

misty said...

insecure lang yun sa kagwapuhan mo hehehe..

JoShMaRie said...

My point here is a matter of professionalism. Professionalism is not about education, trainings, or heavy titles. It’s about the character; it’s about “exhibiting a courteous, conscientious manner in the workplace”. If you choose to be a doctor, a business man, an agent, or a service crew of a certain food chain, you should act professionally.-SAPUL NA SAPUL :)

OR said...

sana sUN, nag English English ka para nag nose bleed. lol

kg said...

people should know that when they apply for a service-oriented position, they are expected to treat customers with a certain level of professionalism. hay...umiinit ulo ko sa mga ganyan!

kosa said...

ahhhh ito pala dapat yun...
hindi yung credit score credit score na sinasabi sa title..lols

pero sa kwento mo, siguro may dalaw yung kahera kaya mainit ang ulo..lols

hahahaha.. kumain ka pa rin dun? taena... taenang taena..lols sabagay, food chain nman.. instant yung mga pagakin dun..lols wag ka lang sa maxx magwawal ng ganun..lols after all kakain ka pa rin? nax nman...

sunny said...

amor ayun tumpak,lol! pag tambay nga tlga ang itsura eh binabalahura ng mga nagtitinda, kun alam lang nila ang limpak limpak na kwarta,lol! wahahaha delusion of grandeur!

filthyroom said...

@ miss dona, salamt din sa bisita

@adette gudluck sa vacation, enjoy enjoy

@faye , magbbsa nmga ako sa EC,hehehe! drop drop n yun,heheheh

@ fandf, salamt nmn at npdalaw k ulet

sunny said...

@chubs, sa bicol mababet, lol mababait kasi mga BIKOLANo,heheheh!

@joops, yup, maybe she has a period,lol

@misty,lol! ganun ba? di na ako galit,hehehehe!

Dylan Dimaubusan said...

"it’s about “exhibiting a courteous, conscientious manner in the workplace”."

righty! and daming professionals na matatawag ngayon but thay are really not it. binasa ko lang yung nka-caps lock, hehe.;)

speaking of manner, that's the least thing they have. tsk.
being one is to act with it.

thanks pala sa pagdalaw. you can have a cup of coffee anytime, free of charge!

cheers!

Amorgatory said...

pre yaan mow rresbak tayo!hahah, mamumukhang taong grasa tayo, buhahah!!

sunny said...

dylan thanks fro droppin by...sige sang kapeng barako po!