good service

Good morning Sir, thank you for coming
How may I help you?
Goodbye, come again...

The usual greetings whenever you go any establishment that offers good customer service. As a good consumer, I expect good service/products because I actually pay for it and I obviously add revenue to the company. Customer-Seller complements each other and the rule is very simple – I pay and you give me what I pay for. With this clear-cut parameter, problems are chuck out. But this plain rule isn’t uncomplicated as it appears. Problems usually arise not with the product per se but with the customer service. Here’s one good example: Last night my buddy and I went to McDonalds to satiate our hydrochloric-filled tummies after a long frenzied walk. McDo was actually the nearest fast food to reach on foot that’s why we decided to take our chow there. We were still gasping for some air when we arrived at the counter (and we were a bit filthy-looking jerks). My buddy made his heavy order, all in “go-large” followed by my regular order of burger, fries, and a regular coke. But the counter crew didn’t get our orders right because I was not yet done with my orders but she popped in if I would to make my orders in go large - I said no. I was very sure that time that she wasn’t listening because she’s engaged with our hyper-activeness. I repeated my order and she just gave me a strong sigh and a strong puckered brow. That made my world to stop, and I asked her if she got confused with our orders though I knew that she’s wasn’t really listening carefully. I repeated our orders and her response was contorted face, oh gee! And the worst thing, she punched in wrong orders. The nerves, I told her that she punched it wrong. She’s really taking for granted my annoyance and as if I don’t have the right to get mad. My buddy just pulled me out of the counter. I got really annoyed and I lost my desire for food. Then I saw the manager, I directly approached her and told the incident that happened. The manager was nice, she asked for an apology and I said alright. But I was not asking for an apology, good customer service is what I wanted. After the sloppy meal, I asked the full name of the crew and the manager, and the exact name of their branch. I told them that I am going to make a written report of the incident.

My point here is a matter of professionalism. Professionalism is not about education, trainings, or heavy titles. It’s about the character; it’s about “exhibiting a courteous, conscientious manner in the workplace”. If you choose to be a doctor, a business man, an agent, or a service crew of a certain food chain, you should act professionally.

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